The Royal RS-DB-401 doorbell with high-definition resolution supports two-way audio and detects motion, delivering real-time and accurate streaming to consumers via their smartphones. It enables you to communicate with the person who is standing at your door, as well as record video and photograph them. The doorbell features a PIR motion sensor that will activate automatically if it is too dark outside. You may regulate this using the applications below. A microSD card can also be used to store data (max 128 GB) for video, messages, or photos and can be uploaded toyour computer or other smart devices.

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Q: In the network process, the process bar is always not 100%, add failure?
A: This camera only supports 2.4GHz WiFi router, please make sure you are using a 2.4GHz WiFi router. And confirm the WiFi password again.
Q: Repeated additions are failures?
A: After adding a failure, it is recommended to restart the device or power off, and then try to add again.
Q: The device cannot be previewed properly?
A: Check whether the network is normal, you can place the camera close to the router, and if not, it is recommended to reset the device and add it again.
Q: How to cut the camera network to another router?
A: First remove and reset the device on the App and then configure the device again by the App.
Q: Why I can’t get the notifications with my cell phone App?
A: Please confirm that the App has been running on the phone, and the relevant reminder function has been opened;Message notification and authority confirmation in the mobile phone system have been opened.
Q: Why doesn’t the device identify the SD card?
A: It is recommended to plug in SD card after power cut. Confirm whether the SD card is normally available and the format is FAT32. And the TF card can’t be identified when the Internet environment is not good.

We love our customers and want you to love your purchases without the stress of being stuck with an item you don’t like. We understand the difficulties of shopping online and will ensure to provide top notch service so you will always be happy shopping with us!

“CUSTOM MADE PRODUCTS (CUSTOMIZED ON YOUR REQUEST WHEN YOU ORDERED) ARE NOT ELIGIBLE FOR A REFUND. FOR STANDARD PRODUCTS, NON-CUSTOMIZED, YOUR ITEM MUST BE UNUSED AND IN THE SAME CONDITION THAT YOU RECEIVED IT. IT MUST ALSO BE IN THE ORIGINAL PACKAGING. SEVERAL TYPES OF GOODS ARE EXEMPT FROM BEING RETURNED.”

Return Policy

Loving Surprise will accept, for return or exchange, items that are purchased off our website within 30 days of the tracking delivery date confirmation under the following conditions:

• Item is not customized
• There is no visible signs of wear and tear
• No tags have been removed
• Item is unaltered
• New Merchandise in its original condition

Item(s) cannot be returned or exchanged after 30 days.

To complete your return, we may require a receipt or proof of purchase (order confirmation email) with your order number.

For all returns of exchanges please contact hello@lovingsurprise.com and provide them with your order number and reason for return or exchange. They will handle your request based on the rules stated in this page.