The Royal RS-DB-402 wireless doorbell has high-definition quality, two-way audio, and motion detection, allowing users to get real-time and accurate alerts on their smartphones. It allows you to communicate with the person who is standing at your door, as well as record video and photograph them. If it’s too dark outside, the doorbell’s PIR motion sensor will immediately activate, allowing you to see better. The Royal 15S is also Alexa and Google Assistant compatible, and it can store data on a microSD card (up to 128GB).

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We love our customers and want you to love your purchases without the stress of being stuck with an item you don’t like. We understand the difficulties of shopping online and will ensure to provide top notch service so you will always be happy shopping with us!

“CUSTOM MADE PRODUCTS (CUSTOMIZED ON YOUR REQUEST WHEN YOU ORDERED) ARE NOT ELIGIBLE FOR A REFUND. FOR STANDARD PRODUCTS, NON-CUSTOMIZED, YOUR ITEM MUST BE UNUSED AND IN THE SAME CONDITION THAT YOU RECEIVED IT. IT MUST ALSO BE IN THE ORIGINAL PACKAGING. SEVERAL TYPES OF GOODS ARE EXEMPT FROM BEING RETURNED.”

Return Policy

Loving Surprise will accept, for return or exchange, items that are purchased off our website within 30 days of the tracking delivery date confirmation under the following conditions:

• Item is not customized
• There is no visible signs of wear and tear
• No tags have been removed
• Item is unaltered
• New Merchandise in its original condition

Item(s) cannot be returned or exchanged after 30 days.

To complete your return, we may require a receipt or proof of purchase (order confirmation email) with your order number.

For all returns of exchanges please contact hello@lovingsurprise.com and provide them with your order number and reason for return or exchange. They will handle your request based on the rules stated in this page.