The Royal T501-RS-WIFI Thermostat allows users to adjust the temperature from anywhere in their home using voice control or their smart devices. This product has many features, including a 7-day  programable software that allows users to change and create a proper schedule for themselves to make their daily lives easier. It’s simple to set up and works with Alexa and Google Assistant.

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We love our customers and want you to love your purchases without the stress of being stuck with an item you don’t like. We understand the difficulties of shopping online and will ensure to provide top notch service so you will always be happy shopping with us!

“CUSTOM MADE PRODUCTS (CUSTOMIZED ON YOUR REQUEST WHEN YOU ORDERED) ARE NOT ELIGIBLE FOR A REFUND. FOR STANDARD PRODUCTS, NON-CUSTOMIZED, YOUR ITEM MUST BE UNUSED AND IN THE SAME CONDITION THAT YOU RECEIVED IT. IT MUST ALSO BE IN THE ORIGINAL PACKAGING. SEVERAL TYPES OF GOODS ARE EXEMPT FROM BEING RETURNED.”

Return Policy

Loving Surprise will accept, for return or exchange, items that are purchased off our website within 30 days of the tracking delivery date confirmation under the following conditions:

• Item is not customized
• There is no visible signs of wear and tear
• No tags have been removed
• Item is unaltered
• New Merchandise in its original condition

Item(s) cannot be returned or exchanged after 30 days.

To complete your return, we may require a receipt or proof of purchase (order confirmation email) with your order number.

For all returns of exchanges please contact hello@lovingsurprise.com and provide them with your order number and reason for return or exchange. They will handle your request based on the rules stated in this page.